Habits of Highly Effective Christians is a book about leading an effective and influential life by Ron Meyers.
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Customer Service — It’s An Attitude
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Service is the lifeblood of any organization. Everything flows from it and
it nourishes every aspect of your organization. Stop thinking of customer
service as just a department and start thinking of it as an attitude! This
program covers the four key properties of customer service.
 | The Service Focus. Learn to define customer service and what service
mistakes to avoid. Willie takes you into the world of the customer as he
talks about what all customers desire, levels of customer service, and keys
to maintaining value-added customer relationships. |
| Quality. This power-packed segment covers quality service assessments and
methods of solving customer problems. |
| The Telephone. Make your best impression over the phone. In this segment, we
will look at aspects of telephone customer service that include etiquette,
handling the difficult and or irate customer, and different customer
communication styles. |
| Service and Customer Orientation. This segment includes the glue that holds
it all together: stress awareness and management, the well-rounded employee,
and what to remember about attitude. |
Customization for Your Company Available
As with all our programs, this program can be customized as an internal
program for your company. |
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If customer retention is important to your business,
don’t miss this seminar.
Call to Schedule a Seminar
at Your Company Today
Cost: $49 per person
Click here to sign up
Presented by
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on Other Training Programs Provided by Soar with Eagles |
Seminar Facilitator
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Willie Johnson, CIDD, PDC
Willie Johnson is a trainer and facilitator for a Fortune 500 company. He is certified to teach The 7 Habits of
Highly Effective People and the 4 Roles of Leadership workshops (Franklin Covey
programs), to parties within his licensed organization. He gives monthly
corporate presentations and workshops on topics such as Resolving Conflict,
Customer Service, Tele-service skills, The 7 Habits, 4 Roles of Leadership,
Train-the-Trainer, Making Presentations With Confidence and Power, and
Developing Excellence in Yourself and Others. His professional background includes 23 years in the U.S. Army and 14 years in
corporate management. For several years, he held the unique designation as one
of the very few male Mary Kay sales directors. His Bachelor of Science is in Management and Human
Resources.
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