A U.S. Small Business Administration study found that customers stayed with companies where they felt valued. Another study found that a 5% reduction in customer attrition can result in a 25% to 125% increase in sales. Quality business relationships increase your profit through happier customers and employees. The relationship is the currency in today’s rapidly changing and competitive business climate. By building a series of meaningful transactions, you can create long-term business relationships that turn your clients into your marketing and sales force. It’s nice to have friends but it’s priceless to have fans who rave about your company to their friends. The seminar covers these topics:
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Carrie Perrien SmithCarrie has devoted her 21-year career to communication, training, and publishing. She brings her experience in the corporate, small business, and nonprofit arena to her training programs. For her full bio, click here. |
Author of
Networking Zone:
The Business Referral Network Construction Guide President of Soar With Eagles (www.soarhigher.com), a company that provides speakers, training, strategic planning, and publishing services |